If your plans change
Cancellation Policy
Clear information about payments, cancellations, booking changes, and refunds
At Aisha Morocco Tours, we understand that travel plans can change. To help you book with confidence, we have outlined our payment and cancellation conditions below. Please review these terms before confirming your private Morocco tour.
1. Booking & Payment
- A 30% deposit is required for bookings made more than 30 days before the tour begins.
- The remaining 70% balance must be paid at least 15 days before arrival.
- Bookings made within 30 days of arrival require full payment (100%) at confirmation.
- We accept credit cards, debit cards, PayPal, and bank transfers.
- All reservations are subject to availability and are confirmed only after the required payment has been received and our team has issued written confirmation.
Our cancellation policy takes effect once your booking is confirmed and the required payment has been received.
2. Cancellation Charges & Refunds
If you cancel your confirmed tour, the following conditions apply:
| Days Before Tour Start | Cancellation Charge | Refund |
|---|---|---|
| 46 days or more | 0% | 100% |
| 31–45 days | 50% | 50% |
| 16–30 days | 75% | 25% |
| 0–15 days | 100% | None |
All percentages are calculated based on the total confirmed tour price.
Any refund is calculated from the amount already paid, after deducting the applicable cancellation charge.
If the cancellation charge exceeds the amount already paid, the outstanding difference remains payable.
3. How to Cancel Your Booking
All cancellation requests must be submitted by email to contact@aisha-moroccotours.com.
Please include your booking reference, the lead traveler’s name, and your scheduled travel dates.
Cancellation charges are determined by the number of days remaining before your scheduled tour start date when we receive your written cancellation request.
We will acknowledge your request and confirm any applicable charges or refunds in writing.
4. Changes to Your Booking
If you wish to change your travel dates, itinerary, accommodation, or other confirmed services, please contact us by email.
All changes are subject to availability and may involve additional charges. We will explain any additional costs before making changes.
If your requested changes cannot be accommodated and you decide to cancel your reservation, the cancellation policy will apply.
5. Reduction in Group Size
Our private tour prices are based on the confirmed number of travelers.
If one or more participants cancel, the tour price may need to be recalculated for the remaining travelers.
Any additional costs resulting from the reduced group size must be covered by the remaining travelers or the canceling participants, as agreed with the booking organizer.
6. Last-Minute Bookings
Bookings made within 30 days of arrival require full payment at confirmation and are subject to availability.
During peak travel periods, particularly September, October, November, and December, we recommend booking well in advance, as last-minute reservations may not be possible.
7. Unexpected Events & Safety
In exceptional circumstances beyond our control, including severe weather, natural disasters, or security concerns, Aisha Morocco Tours may need to modify or cancel a tour to ensure the safety of our travelers.
If Aisha Morocco Tours must cancel your tour, we will offer you the choice of a full refund or an alternative travel date, subject to your agreement.
We will inform you as soon as possible and assist you with the arrangements.
8. Travel Insurance
We strongly recommend that all travelers purchase comprehensive travel insurance covering trip cancellations, medical emergencies, travel delays, and other unexpected circumstances.
Travel insurance is not included in our tour packages.
9. Contact Us About Your Booking
For cancellations, booking changes, or questions about your reservation, please contact:
Aisha Morocco Tours
Our team will review your request and provide clear information about the applicable booking conditions.
Let’s start planning
Questions about your booking or cancellation?
Tell us about your booking, your travel dates, and the change or cancellation you would like to discuss. Our local team will review your request and explain the applicable conditions.
Only the fields marked * are required.
Cancellation Policy
Your inquiry & privacy
Your contact details and travel preferences are used only to respond to your inquiry and prepare your travel proposal. We respect your privacy and do not sell your personal information.
Contact our local team
For a general question, call, email or message us. For a trip proposal, use the inquiry form.
Our offices in Casablanca & Marrakech
Casablanca
12 Rue M Kamal Casablanca, Morocco
Aisha Morocco Tours · Casablanca on Google Maps
Marrakech
Bureau 8 Étage 1, Jardine dabrar Imm. GH1, Marrakesh
Let’s start planning
Questions about your booking or cancellation?
Tell us about your booking, your travel dates, and the change or cancellation you would like to discuss. Our local team will review your request and explain the applicable conditions.
Tell us about your trip
Only the fields marked * are required.
Your inquiry & privacy
Your contact details and travel preferences are used only to respond to your inquiry and prepare your travel proposal. We respect your privacy and do not sell your personal information.
Contact our local team
For a general question, call, email or message us. For a trip proposal, use the inquiry form.
Our offices in Casablanca & Marrakech
Casablanca
12 Rue M Kamal Casablanca, Morocco
Aisha Morocco Tours · Casablanca on Google Maps
Marrakech
Bureau 8 Étage 1, Jardine dabrar Imm. GH1, Marrakesh